Buy in taobao 1688Help center


GET START

  • User guidance of taobao 1688 buying agent service
  • After I checkout the products in the shopping cart, can I add more products into this order for buying
  • Websites display the goods are in stock, but why buytaobao1688 says it is out of stock?
1. Copy the URL link of the product you want to buy.
2. Paste the URL link to shopping cart input box directly or to the product checking input box.
3. Go to user center->shopping cart to check out the products fee.
4. We start to buy the product and wait for their arriving(usually in 3 days).
5. After all products in the order are arrived.We will pack them in the box and take the weight. And note you to submit shipping
6. Ship to you after you submit the shipping
Yes There will be a button at the left top of the product list. You can add product by click it.
Because some sellers rarely update Website information, may be the actual inventory of the seller and Website store does not match. Some Website store display a lot of inventory on the shop, but when buytaobao1688 purchasing staff contacts the seller, the seller may tell ’out of stock’. Thus, the actual stocks depend on that buytaobao1688 contact seller as standard in the end.

ACCOUNT&SECURE

  • What should I do if I fail to receive activated email ?
  • Can I login my account in two computer at the same time?
Try to find it in the trash or spam catalog. If still not find the email, please contact us to activate manually
No. For secure reason, We do not allow to login at different computer at the same time. Once you login in with another computer,Your currect login session will be closed.

PAYMENT&FINANCE

  • What payment method do you accept ?
  • Can I request a refund for the buytaobao1688 balance?
  • Can I pay via credit card?
We accpet the following payment method:
1. Paypal
2.buytaobao1688 BALANCE
3.Western Union
4. MoneyGram
5.Wire transfer
Yes, You can request to refund the balance of buytaobao1688 to your paypal or alipay account at any time
Yes, But we need the help of paypal to pay via credit card. Here are the step to do that:
1.Choose paypal as payment method.
2.Click the credit card option in paypal payment page.
buytaobao1688 paypal credit card...

SHIPPING&TRACKING

  • Can I stop my shipment after I request to ship ?
  • How can I track my shipment?
  • Why there's no tracking information for the tracking number of my shipment?
  • Is there any size limited for the parcel?
  • What items are not allowed in international shipping?
  • How to ship to Amazon FBA warehouse?
If our working people still not process your shipment,yes, you can cancel it in user center.However, if we have processed it.We can not stop it as it's on the way already.
You can track it by clicking the tracking number in our user center OR copy the tracking number to the courier's office tracking website to get the tracking information.
We have entered the tracking number to buytaobao1688's system before the courier picking up the waybill. So it usually take one day before tracking number take effect. In the busy season around Christmas day,delay will happen because courier working system over loaded.
Yes.Some shipping method like air mail, it has MAX-weight limited.
And for some shipping method it charge extra for too large size. The rule explain below:
There is another "weight" call "Volume weight", Volume weight= length(cm) * width(cm) * height(cm)/5000 ,If the Volume weight > real weight, Shipping cost will charge by Volume weight
These following products are not allowed or will be charged extra cost in some shipping method:
1. Product with famous brand, such LV,Nike...
2. Battery,or contain battery in your parcel.
3. Liquid or powder
4.Weapon Or Drug--This is 100% not allowed!
First, you can choose any available shipping method in the waybill.Second, you can write the download link of pdf file which include the amazon FBA label in the order chatting area.

WAREHOUSE OPERATION

  • Will you open my packages ?
  • How do I return or exchange the product to seller if something wrong with items?
Yes. buytaobao1688 will open every package when it arrives at our facility. After opening the package, we will take photo of your items and data enter the content of your item to IT system which will declare to the custom when you request to ship them.
There are button showing for you to submiting returning or exchanging the item in user center on each row of product.

OTHERS

  • What should I do if I have special requrement in some waybill ?
  • How to contact with you for cooperative intention?
We have communication tool for each order. You can tell us your requirements with the communication tool
You can send email to jiang@buytaobao1688.com or info@buytaobao1688.com